{"id":656,"date":"2025-11-25T14:05:57","date_gmt":"2025-11-25T13:05:57","guid":{"rendered":"https:\/\/schweiz.blog\/?p=656"},"modified":"2025-11-25T14:05:58","modified_gmt":"2025-11-25T13:05:58","slug":"sbb-delay-compensation-switzerland","status":"publish","type":"post","link":"https:\/\/schweiz.blog\/en\/sbb-verspaetung-entschaedigung-schweiz\/","title":{"rendered":"SBB delay: What compensation is available in Switzerland?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Train delays are rare in Switzerland, but they do happen. Many people are unsure whether they are entitled to compensation in the event of a delay\u2014and if so, how much.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here you will find the most important rules.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>When will I receive compensation?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A uniform system has been in place in Switzerland since 2023:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>You will receive compensation if:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>your train <strong>more than 60 minutes<\/strong> is delayed<\/li>\n\n\n\n<li>or it&#039;s completely cancelled and you arrive significantly later.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How much is the compensation?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The compensation depends on the <strong>Ticket price<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>25 % Refund<\/strong> from 60 minutes delay<\/li>\n\n\n\n<li><strong>50 % refund<\/strong> from 120 minutes delay<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Special rules apply to subscriptions (GA, Half-Fare, route-specific subscription).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How do I apply for compensation?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The request is made directly online:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>On <a href=\"https:\/\/www.sbb.ch\/\" data-type=\"link\" data-id=\"https:\/\/www.sbb.ch\/\" target=\"_blank\" rel=\"noopener\">sbb.ch<\/a><\/strong> or in the <strong>SBB Mobile App<\/strong><\/li>\n\n\n\n<li>Section: &quot;Report a delay&quot;\u201e<\/li>\n\n\n\n<li>Image upload \/ Enter ticket number<\/li>\n\n\n\n<li>Submit form<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are usually processed within a few days.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Does this also apply to international connections?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes \u2014 even stricter rules apply to connections through EU countries.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Are there any exceptions?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. No compensation is provided in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Extreme weather<\/li>\n\n\n\n<li>Force majeure (e.g. storm damage, avalanches)<\/li>\n\n\n\n<li>Self-inflicted missed appointments (e.g., arriving too late at the train station)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For SBB train delays of 60 minutes or more, there is a clearly defined right to compensation. Applying for compensation is quick and easy online.<\/p>","protected":false},"excerpt":{"rendered":"Train delays are rare in Switzerland, but they do happen. Many people are unsure whether they are entitled to compensation if one occurs\u2026","protected":false},"author":274216737,"featured_media":659,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"csco_display_header_overlay":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","csco_page_reading_time":"","csco_page_toc_navigation":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"csco_post_video_bg_volume":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2724,2710],"tags":[2780,2777,2776,2778,2779],"class_list":{"0":"post-656","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-alltag","8":"category-allgemein","9":"tag-sbb-entschaedigung-verspaetung","10":"tag-sbb-geld-zurueck","11":"tag-sbb-verspaetung-entschaedigung","12":"tag-sbb-verspaetung-regelung","13":"tag-zug-verspaetung-schweiz-geld-zurueck","14":"cs-entry","15":"cs-video-wrap"},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/schweiz.blog\/wp-content\/uploads\/2025\/11\/20251125_1403_SBB-Verspaetung-Entschaedigung_simple_compose_01kaxhq7zvfm9tvra6g2yw3jnb.png?fit=1536%2C1024&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pgWLwP-aA","_links":{"self":[{"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/posts\/656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/users\/274216737"}],"replies":[{"embeddable":true,"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/comments?post=656"}],"version-history":[{"count":2,"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/posts\/656\/revisions"}],"predecessor-version":[{"id":660,"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/posts\/656\/revisions\/660"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/media\/659"}],"wp:attachment":[{"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/media?parent=656"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/categories?post=656"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/schweiz.blog\/en\/wp-json\/wp\/v2\/tags?post=656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}