{"id":656,"date":"2025-11-25T14:05:57","date_gmt":"2025-11-25T13:05:57","guid":{"rendered":"https:\/\/schweiz.blog\/?p=656"},"modified":"2025-11-25T14:05:58","modified_gmt":"2025-11-25T13:05:58","slug":"kompensasi-keterlambatan-sbb-swiss","status":"publish","type":"post","link":"https:\/\/schweiz.blog\/id_id\/sbb-verspaetung-entschaedigung-schweiz\/","title":{"rendered":"Keterlambatan SBB: Kompensasi apa yang tersedia di Swiss?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Keterlambatan kereta api jarang terjadi di Swiss, tetapi tetap bisa terjadi. Banyak orang tidak yakin apakah mereka berhak mendapatkan kompensasi jika terjadi keterlambatan\u2014dan jika ya, berapa jumlahnya.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Di sini Anda akan menemukan peraturan-peraturan terpenting.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Kapan saya akan menerima kompensasi?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sistem yang seragam telah diterapkan di Swiss sejak tahun 2023:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Anda akan menerima kompensasi jika:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>kereta Anda <strong>lebih dari 60 menit<\/strong> tertunda<\/li>\n\n\n\n<li>atau acara tersebut dibatalkan sepenuhnya dan Anda tiba jauh lebih lambat.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Berapa besar kompensasinya?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Besarnya kompensasi bergantung pada <strong>Harga tiket<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>25 % Pengembalian Dana<\/strong> mulai dari penundaan 60 menit<\/li>\n\n\n\n<li><strong>Pengembalian dana 50 %<\/strong> dari penundaan 120 menit<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Aturan khusus berlaku untuk langganan (GA, Half-Fare, langganan khusus rute).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Bagaimana cara saya mengajukan permohonan kompensasi?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Permintaan diajukan langsung secara online:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Pada <a href=\"https:\/\/www.sbb.ch\/\" data-type=\"link\" data-id=\"https:\/\/www.sbb.ch\/\" target=\"_blank\" rel=\"noopener\">sbb.ch<\/a><\/strong> atau di dalam <strong>Aplikasi Seluler SBB<\/strong><\/li>\n\n\n\n<li>Bagian: &quot;Laporkan penundaan&quot;\u201e<\/li>\n\n\n\n<li>Unggah gambar \/ Masukkan nomor tiket<\/li>\n\n\n\n<li>Kirim formulir<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Pengembalian dana biasanya diproses dalam beberapa hari.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Apakah ini juga berlaku untuk koneksi internasional?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ya \u2014 bahkan aturan yang lebih ketat berlaku untuk koneksi melalui negara-negara Uni Eropa.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Apakah ada pengecualian?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ya. Tidak ada kompensasi yang diberikan dalam kasus-kasus berikut:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cuaca ekstrem<\/li>\n\n\n\n<li>Keadaan kahar (misalnya, kerusakan akibat badai, longsoran salju)<\/li>\n\n\n\n<li>Kepergian yang terlewatkan karena kesalahan sendiri (misalnya, datang terlambat ke stasiun kereta)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Kesimpulan<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk keterlambatan kereta SBB selama 60 menit atau lebih, terdapat hak kompensasi yang jelas. Pengajuan kompensasi cepat dan mudah dilakukan secara online.<\/p>","protected":false},"excerpt":{"rendered":"Keterlambatan kereta api jarang terjadi di Swiss, tetapi tetap bisa terjadi. Banyak orang tidak yakin apakah mereka berhak mendapatkan kompensasi jika hal itu terjadi\u2026","protected":false},"author":274216737,"featured_media":659,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"csco_display_header_overlay":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","csco_page_reading_time":"","csco_page_toc_navigation":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"csco_post_video_bg_volume":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[2724,2710],"tags":[2780,2777,2776,2778,2779],"class_list":["post-656","post","type-post","status-publish","format-standard","has-post-thumbnail","category-alltag","category-allgemein","tag-sbb-entschaedigung-verspaetung","tag-sbb-geld-zurueck","tag-sbb-verspaetung-entschaedigung","tag-sbb-verspaetung-regelung","tag-zug-verspaetung-schweiz-geld-zurueck","cs-entry","cs-video-wrap"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/schweiz.blog\/wp-content\/uploads\/2025\/11\/20251125_1403_SBB-Verspaetung-Entschaedigung_simple_compose_01kaxhq7zvfm9tvra6g2yw3jnb.png?fit=1536%2C1024&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pgWLwP-aA","_links":{"self":[{"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/posts\/656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/users\/274216737"}],"replies":[{"embeddable":true,"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/comments?post=656"}],"version-history":[{"count":2,"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/posts\/656\/revisions"}],"predecessor-version":[{"id":660,"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/posts\/656\/revisions\/660"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/media\/659"}],"wp:attachment":[{"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/media?parent=656"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/categories?post=656"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/schweiz.blog\/id_id\/wp-json\/wp\/v2\/tags?post=656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}