SBB delay: What compensation is available in Switzerland?

Train delays are rare in Switzerland, but they do happen. Many people are unsure whether they are entitled to compensation in the event of a delay—and if so, how much.

Here you will find the most important rules.

When will I receive compensation?

A uniform system has been in place in Switzerland since 2023:

You will receive compensation if:

• your train more than 60 minutes is delayed
• or it's completely cancelled and you arrive significantly later.

How much is the compensation?

The compensation depends on the Ticket price:

• 25 % Refund from 60 minutes delay
• 50 % refund from 120 minutes delay

Special rules apply to subscriptions (GA, Half-Fare, route-specific subscription).

How do I apply for compensation?

The request is made directly online:

1. On sbb.ch or in the SBB Mobile App
2. Section: "Report a delay"„
3. Image upload / Enter ticket number
4. Submit form

Refunds are usually processed within a few days.

Does this also apply to international connections?

Yes — even stricter rules apply to connections through EU countries.

Are there any exceptions?

Yes. No compensation is provided in the following cases:

• Extreme weather
• Force majeure (e.g. storm damage, avalanches)
• Self-inflicted missed appointments (e.g., arriving too late at the train station)

Conclusion

For SBB train delays of 60 minutes or more, there is a clearly defined right to compensation. Applying for compensation is quick and easy online.